The U.S. Customer Financial Protection Bureau is suing Navient Corp., the nation’s largest student loan servicer, accusing it of “systematically and illegally failing borrowers at each stage of payment, ” according to a news release Wednesday. The CFPB is asking Navient to pay the borrowers the agency claims were harmed.
Among other activities, the CFPB alleges that since at the least January 2010, Navient misallocated repayments, steered struggling borrowers toward numerous forbearances in place of income-driven payment plans, and offered ambiguous details about simple tips to re-enroll in income-driven payment plans and exactly how to qualify for a co-signer release.
Navient denied the CFPB’s allegations in a declaration Wednesday, saying they truly are false and politically determined. The education loan giant, which broke removed from Sallie Mae Bank, one of several biggest loan providers of personal figuratively speaking, in 2014, presently solutions a lot more than $300 billion in federal and personal student education loans for over 12 million borrowers. Continue reading