The Honorable Janet L. Yellen, Chairwoman Board of Governors regarding the Federal Reserve System twentieth Street and Constitution Ave .The Honorable Richard Cordray, Director Consumer Financial Protection Bureau 1700 G Street NW Washington, The Honorable Tom Curry, Comptroller workplace associated with Comptroller of this Currency 250 E Street SW Washington, The Honorable Martin Gruenberg, Chairman Federal Deposit Insurance Corporation 550 seventeenth Street Northwest Washington.The Honorable Debbie Matz, Chairwoman nationwide Credit Union management 1775 Duke Street Alexandria, an Estep, President and Chief Executive Officer NACHA The Electronic Payments Association 13450 Sunrise Valley Drive, Suite 100 Herndon, VA 20171 Re: RDFIs’ obligations to customers stop-payment that is regarding, unauthorized costs, associated costs, and sales to shut accounts Dear Chairwoman Yellen, Director Cordray, Comptroller Curry, Chairman Gruenberg, Chairwoman Matz and President Estep:
The undersigned teams compose to inquire about you to definitely do something to handle systematic conditions that customers have actually making use of their banking institutions once the consumer tries to stop preauthorized as well as other re payments, to avoid or reverse illegal or unauthorized fees, or even to shut their account. These issues frequently arise within the context of preauthorized re payments for payday advances and for products or solutions that need recurring re re payments, such as for instance gymnasium subscriptions or clubs that are online. Individuals have frequently unearthed that their standard bank does not honor needs to cease re re payment of recurring re re payments; has insufficient systems for applying stop-payment
sales and preventing evasions of these sales; fees improper or fees that are multiple and does not want to allow customers to shut their accounts. Continue reading